A: Q is not a reservations system in the traditional sense. It’s better. The reality is diners today aren’t making plans days in advance. More frequently, people are just using the phone to determine where to go out right now. In fact, 49% of traditional reservations are made on the same day, frequently just before arriving. 78% of reservations are made within 36 hours of arrival time. Q is a system designed for the immediate decision making of customers through smart phones. Many restaurants have been adjusting to this by reducing reservations table allocations on busy nights to accommodate last minute decision makers. More and more restaurants are opening as, or moving to, first come – first served seating, because on average 15% more revenue can be achieved over the inefficiencies of reservations scheduled table turns. But first-come first-served has some gaps for getting customers into your restaurant.
Q fills the gap by informing guests on their phone of your hours, location, and availability. With Q, guests can see on their phone immediately that you are open, and what the wait time is. No more calling about the wait time, or when you open, or your address. When there is a wait time, Q enables consumers to get on the list from their phone, which has many benefits to the customer and the restaurant.
Q also fills the need for restaurants that have call-in reservations for larger parties or special requests through a feature called reserve request. Reserve request enables restaurants to capture call-in reservations into the Q system, and those reservations appear in the list on their arrival date.
Q allows restaurants to operate with benefits of reservations online availability, and the efficiency of a first-come first-served operation. Q fills the gap between antiquated and expensive reservations systems, and manual paper wait-lists. And it’s free!
A: Q offers many tangible benefits for restaurants. Here are some of the most valuable reasons to use Q.
A: For the host, Q basically works very much like the paper list and marker pen map that many restaurants use today. Our team spent hundreds of hours with restaurants learning their flow and how hosts do their job. We designed Q to work very much in the way it’s done today manually. Host’s simply select map to seat parties by a tap on tables, and select list to add parties to a wait list. The app constantly tracks the status of seated parties and their estimated time to departure, and once the restaurant is full, it determines the best option and wait time for wait-listing new parties. Q saves hosts time of manually estimating wait times providing more time to interact with guests. That said, we designed the app to be very adjustable by the host, and let them edit wait times as required, or seat parties anyhow they think best. Even better, Q gets smarter over time recording turn times for your specific restaurant so that wait times get more accurate the more you use it.
A: No, in fact, the Q team abhors cheating or line-skipping. Q places parties on the list in a first-come first-served basis. It makes no difference if they use their phone to add to the list, or walk-in, each customer is treated the same, and every party waits their turn regardless of how added to the list. Also, with respect to cheating, Q has taken multiple measures to assure there is no gaming of wait lists. A party can only be on one Q list at any given time.
A: Q is simple to use, we think most people will figure it out intuitively. But for those that want every little detail we are continuing to add to a library of videos on details for how to use Q. Select a subject title from the list below.